Job opportunity

Job Title: Front of House team member

Employer: Museum of Cardiff

Location: Cardiff

Job Type: Part Time

Contract Type: Zero hours

Regular: £10.90 per hour

Application deadline: 21/01/24

As an equal opportunities employer, we value diversity. Therefore, although not a requirement for application, we welcome and encourage applications from under represented individuals including those;
• aged under 25
• not in employment, education or training
• from our local communities including in particular disabled individuals, carers and those from BAME and LGBT+communities
• ability to communicate fluently in Welsh and/or other community languages.

No job applicant, employee or service user should be treated less favourably on the grounds of age, disability, gender identity/reassignment, marriage and civil partnership, pregnancy and maternity, (including same sex couples), race, religion, belief or non-belief, sex, sexual orientation and the Welsh Language’.

Candidates with a disability

Applicants with a disability and who meet the essential criteria for the role, will be offered an interview and will be asked prior to attending whether they require any reasonable adjustments to allow them to participate in the process.

Job Description:

Front of house team member

Job Purpose:

The post holder will be a member of a team of staff providing an excellent standard of customer care at the Museum of Cardiff by anticipating and responding to visitor needs. The range of duties will include assisting in the programming of exhibitions spaces, reception and welcoming, care and interpretation of the building and its collections, security and safety, and a responsibility to ensure the site is clean and well maintained.

Main Duties:

The following list is typical of the level of duties which the post holder will be expected to perform. It is not necessarily exhaustive and other duties of a similar type and level may be required from time to time.

1. As a representative of the Museum of Cardiff, you will need to at all times:
-Dress appropriately.
-Behave in a friendly and an approachable manner serving as a friendly face to both staff and visitors.
-Positively promote and act as an ambassador of the Museum of Cardiff.
2. Assist with the programming of exhibition spaces.
3. Ensure the health and safety of both visitors and of the building and its contents at all times.
4. Provide a high degree of professionalism to assist in increasing visitor use and the reputation of the Museum of Cardiff and the Council.
5. Assist with special events as and when required.
6. Provide visitors with assistance and information about the site and its displays and demonstrate working and interactive exhibits to agreed procedures.
7. Undertake welcoming duties including greeting individuals and groups of visitors.
8. Patrol areas to protect the building and its environs, collections and equipment from damage, vandalism, theft, anti-social behaviour and fire and be familiar with the procedures and the location, serviceability and use of fire fighting and other safety equipment including evacuation chairs needed to protect staff and visitors in an emergency.
9. Prepare galleries and rooms for activities and events by moving and arranging furniture, equipment and refreshments.
10. Operate procedures in readiness for close down at end of day and set up at start of day. (i.e. clearing the area of visitors at the end of the day)
11. Be responsible for collecting staff keys and signing keys in as they finish their shift.
12. Be responsible for opening up and close of the building in line with The Old Library procedures.
13. Encourage visitors to make use of the audio guide and be responsible for collecting them on visitors’ departure and maintaining the units. Report and damage or losses of the units to the Front of House Supervisor.
14. Assist with moving, handling and packing and unpacking of collections and exhibits, including the installation of exhibitions and displays.
15. Observe and comply with the Health and Safety Policy and code of practice for invigilation staff and be aware of your own responsibility for personal Health, Safety and Welfare and others who may be affected by your actions or inactions and to report any hazards to security.
16. Comply with all instructions relating to security and confidentiality.
17. You may be required from time to time to undertake other duties deemed to be reasonably expected
18. It is vital that all policies and procedures are adhered to whether these be council wide, or site specific.
19. Participate in supporting the principles and practice of equality of opportunity as laid down in the Council’s Equal Opportunities Policy.
20. The ability to speak Welsh is highly desirable. It is a requirement that Non-Welsh language speakers commit to learning the language.

Corporate Requirements:

1. To participate actively in supporting the principles and practice of equality of opportunity as stated in the Council’s Equal Opportunities Policy.

2. To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts or omissions and to comply with all health and safety legislation as appropriate.

3. To, as a statutory duty, adhere to the Council’s Corporate Safeguarding Policy and associated policies and procedures and to report concerns regarding the safety and wellbeing of children or adults at risk. In order to support you in this, you are required to access safeguarding training at the level which is relevant to this post.

4. As a term of your employment you may be required to undertake such other duties and/or times of work as may reasonably be required of you, commensurate with your grade or general level of responsibility within the organisation.

4. Although you will be provided with a base, you may be required to work from various locations in accordance with the needs of the role.

Person Specification:  Front of house team member

Qualifications, skills and experience required:

• Genuinely enthusiastic about all things Cardiff – Able to work with and relate to a diverse range of people..
• Genuinely interested in and enthusiastic about heritage.
• Ability to speak Welsh or commitment to learning Welsh is essential.
• An interest and willingness to learn about the collections of The Museum of Cardiff.
• An awareness of fire, emergency procedures, health and safety and first aid.
• Knowledge of security procedures.
• Able to work unsociable hours, (including weekends and evenings) when necessary.
• Flexible approach.
• Punctual.
• Good communication and customer care skills acting in a friendly,
Approachable and helpful manner to all.
• Practical- Gallery Maintenance.

Competencies:
• Putting Our Customers First
• Getting Things Done
• Taking Personal Responsibility –Seeking to understand others and treating them with respect.

Please send a CV and covering letter to Front of House Supervisor Menna Bradford at menna.bradford@cardiff.gov.uk

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