Welcome back

Welcome back! We’ve missed you.

Things you need to know

Our museum and how we’ll keep you safe

• We are open Wednesday to Saturday, 10am-4pm.
• Our ground floor will be open, including our main gallery.  
• Our basement gallery City Lab and the Tiled Corridor remain closed at the moment, but we will be opening them as soon as it is safe to do so.
• Please follow our one-way system and keep social distancing (2 meters).
• Wear a face covering.
• Wash your hands at our hand sanitiser stations.
• We will be limiting the numbers of people in our gallery, if capacity is reached a queuing system will be in place.
• We’ll give you a stylus pen – please use it (not your fingers!) when using our touchscreens and interactive displays (Please remember to return your stylus pen by dropping it in the secure bin at the end of your visit so we can sanitise it for future visitors).
• Certain events might require pre-booking, specific information will be posted on our events page.
• We will be cleaning more frequently.
• We have removed a lot of the seating in the gallery, but if you need one, please just ask a member of our team.
• Use your phone to download information about our objects wherever you see a QR code, or let a member of the team know if you need a paper copy.

Facilities

• We have a toilet open on the ground floor.  
• Our accessible toilet and baby change are also available.  Please ask member of staff for access via the lift.
• Our left luggage lockers are not available.
• Our shop will be closed for now.

Families

• We have a buggy park in reception.
• Breastfeeding is welcome throughout the museum. 
• We have a toilet open on the ground floor.  
• Our accessible toilet and baby change is also available.  Please ask member of staff for access via the lift.
• Certain events might require pre-booking, specific information will be posted on our events page.
• We don’t have a café or space to eat food.  We are in the centre of town though, close to lots of cafes or parks to eat packed lunches.
• Hand sanitiser will be placed at lower level/ child friendly heights.

We have added extra fun activities for our youngest visitors and their grown-ups to enjoy:

• Remember to pick up your free Cardiff Characters trail when you arrive
• We have My Museum family learning packs for you to take home or you can download them on our website:

• Dinky Dragons activities (under 5s)
• History Detectives (age 5+)
• My Museum activities (age 11+)

We’re here to help!

If you have any concerns or need any help, please just let a member of our team know.